01
The first hours
If the death happens at home, call the emergency number or the family doctor: a doctor must certify the death before anything else can happen. In a hospital or a care home, the staff do this. Agree with the family who is to be the one contact for every decision.
02
Register the death
A death is registered with the civil registry or town hall of the place where it happened; a funeral director usually does this with the family. Ask for several copies of the death certificate, and ask whether a multilingual version is available.
03
Tell the consulate
Inform the consulate of the person’s country of nationality. It explains what that country requires for the return of remains or ashes, and it can record the death at home. A consulate does not normally pay the costs.
04
Return home, or rest here
Look first for the person’s own wishes, and for any funeral cover, life cover, employer or trade-union benefit that may apply. Repatriation and burial where the family lives are both dignified choices; faith, family and cost all count.
05
A funeral director who knows the route
Choose a funeral director with experience of international repatriation, or of your community’s rites. They prepare the documents both countries ask for and arrange the transport or the ceremony. Ask for a written quotation before you agree.
06
The community’s part
Name one coordinator. If the community gathers money, keep a written account and share it with the family. Stay with the family in the weeks that follow: the paperwork for pensions, accounts and tenancies continues long after the funeral, and so does grief.