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TAS EuropeGuides

Guides, free to everyone.

Plain-language orientation for the formalities of a life lived between countries: arriving, moving on, leaving and coming back. No card is needed, and every guide points to the official source.

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Ten guides

The formalities, one at a time.

Each guide is a short checklist. Rules differ between countries and change over time, so each one tells you what to ask and where the official answer is.

Registering your address

In many European countries the first formality after a move is to register where you live. Much of what follows depends on it: a personal or tax number, health cover, a bank account, a school place.

  1. Find out whether your country of residence requires registration and which office handles it: the town hall, a residents’ registration office or the police, depending on the country.
  2. Ask which proof of address is accepted. A tenancy agreement, or a signed confirmation from your landlord, is common.
  3. Bring your passport or national identity card, and the birth or marriage certificates of family members who register with you.
  4. Keep the certificate you receive. Banks, employers and health insurers often ask for it.
  5. If you are an EU citizen living in another EU country, that country may also ask you to register your right of residence. Ask at the same office.
  6. When you move again, or leave the country, ask whether you must report the change or deregister.
Opening a bank account

Wages, rent and bills run through a local account. Banks are obliged to check who their customers are, so expect to show documents.

  1. Before you go, ask the bank which identity document and which proof of address it accepts. Requirements differ from bank to bank.
  2. If you have no local address yet, ask whether an employment contract or a university enrolment is accepted instead.
  3. If you are legally resident in an EU country, you have the right to a basic payment account, even without a fixed address. Ask for it by that name if an ordinary account is refused.
  4. If a bank refuses you, ask for the reason in writing and for the way to complain.
  5. Compare account fees before you choose. Banks in the EU must give you a fee information document.
  6. Never let another person use your account, and never open an account for someone else: see Scam Watch.
  7. The United Kingdom and Switzerland have their own rules. Ask the bank, or a free advice service.
Health cover, the EHIC and the GHIC

Every European country runs its own health system. The first question is always which country is responsible for your cover.

  1. Where you live and work, join the national system: register with the health insurer, health fund or health service as that country requires, and ask how to register with a family doctor.
  2. Ask what applies in your first weeks, before you are registered, and whether you need private cover for that time.
  3. The European Health Insurance Card (EHIC) is free from the health insurer of the country that covers you. It gives access to medically necessary, state-provided care during a temporary stay in another EU country, Iceland, Liechtenstein, Norway or Switzerland.
  4. The United Kingdom issues the Global Health Insurance Card (GHIC) to people it covers, for necessary state care on temporary stays in the countries it applies to.
  5. Neither card is travel insurance, and neither replaces cover in the country where you live. They do not cover private care or the cost of being brought home.
  6. Carry the card when you travel, and check its expiry date.
Having your qualifications recognised

Whether you need formal recognition depends on whether your profession is regulated in the country where you want to work.

  1. Find out whether your profession is regulated there. Health professions, teaching, law, architecture and many trades often are, and the list differs by country.
  2. If it is regulated, apply to the competent authority for that profession. Each country has a national contact point that tells you which authority that is.
  3. If it is not regulated, you may work without formal recognition. An official statement comparing your diploma with local ones still helps employers to understand it.
  4. For academic recognition, to continue your studies, contact the national information centre of the ENIC-NARIC network.
  5. Prepare certified copies of diplomas, transcripts and proof of professional experience, with sworn translations where they are requested.
  6. Ask at the start about language requirements, and about any additional training or test you may be asked to complete.
Exchanging your driving licence

Whether you may keep driving on your licence, and for how long, depends on where it was issued and where you now live.

  1. A valid licence issued by an EU country is recognised throughout the EU. You are not normally required to exchange it while it remains valid.
  2. A licence issued outside the EU is treated under the national rules of the country where you live. Many countries let you drive on it for a limited period after you become resident, and then require an exchange or a new test.
  3. Ask the licensing authority which countries’ licences it exchanges without a test, and what the time limit is. Do not leave it late.
  4. Ask whether you need a certified translation or an international driving permit in the meantime.
  5. When your licence expires, renew it in the country where you normally live.
  6. The United Kingdom has its own exchange rules; check them on the government website.
Pensions earned in several countries

A working life spent in several countries produces several pension records. None of them is lost, but each has to be claimed.

  1. Every country where you were insured keeps your record until you reach its pension age. Years worked in one country are not transferred to another.
  2. Within the EU, Iceland, Liechtenstein, Norway and Switzerland, you normally apply to the pension authority of the country where you live, or of the country where you last worked if you never worked where you live. That authority passes your claim to the others.
  3. Each country calculates and pays its own part, under its own rules and at its own pension age, so the parts may begin at different times.
  4. Periods in different countries can be added together to meet a minimum qualifying period.
  5. For work outside those countries, ask whether a social-security agreement exists between the two countries concerned.
  6. Keep contracts, payslips and insurance numbers from every country, and ask for a statement of your record well before you retire.
Sending money home safely

The cost of a transfer has two parts, and only one of them is called a fee.

  1. Compare the total cost: the fee and the exchange rate together. A transfer with no fee may carry a poor rate.
  2. Look at how much the person receives, in their own currency, not only at what you pay.
  3. Use a provider that is authorised to offer payment services in the country you send from. The national financial regulator publishes a register.
  4. In the EU, the provider must tell you the charges and the exchange rate before you agree. Keep the receipt and the reference number.
  5. Send only to people you know. No genuine authority, employer or landlord asks to be paid by money transfer to a private person.
  6. If something goes wrong, complain to the provider in writing first, then to the national complaints body for financial services.
Your rights as a passenger

When a flight, a train, a coach or a ferry lets you down, European rules give you rights. They are worth knowing before the summer journey home.

  1. EU passenger rights cover travel by air, rail, bus and coach, and ship.
  2. By air, they apply to flights that leave from an EU airport with any airline, and to flights that arrive in the EU operated by an EU airline.
  3. If your journey is cancelled or seriously delayed, you are generally entitled to information, to care while you wait, and to a choice between a refund and another route. Compensation may be due, depending on the cause and the length of the delay.
  4. Keep tickets, boarding passes and receipts for meals or a hotel, and ask staff for written confirmation of the delay or cancellation.
  5. Claim from the carrier first, in writing. If the answer does not satisfy you, turn to the national enforcement body.
  6. The United Kingdom applies its own, similar rules to flights from its airports.
Leaving Europe: before you go

For Europeans who are moving to another continent. What you settle before you leave is far easier than what you try to settle from a distance.

  1. Ask your town hall or registration office whether you must deregister, and keep the proof.
  2. Ask your health insurer when your cover ends. The EHIC is no substitute for health cover in the country you are moving to.
  3. Ask the tax office how your tax residence changes and what it needs from you.
  4. Ask your pension authority how your record is kept, and whether you may continue to contribute voluntarily.
  5. Check that your passport and driving licence are valid for long enough, and how you renew them through a consulate.
  6. Where you settle, register with your country’s consulate if it offers registration, and ask how voting from abroad works.
  7. Keep a bank account, and a postal or digital address, for official letters.
Coming back to Europe

After years away, the systems you left treat you as a new arrival. A little preparation shortens the second beginning.

  1. Register your address the moment you have one: much else depends on it.
  2. Rejoin the health system at once, and ask whether any waiting period applies to you.
  3. Bring proof of the years you worked and were insured abroad. They may count towards your pension or other entitlements.
  4. Ask your bank and your insurers what they need from you. A claims-free record from abroad may be recognised if you bring it in writing.
  5. Have diplomas and professional experience gained abroad recognised, if your profession requires it.
  6. A family member who is not an EU citizen may need a visa or a residence card. Ask the immigration authority before you travel.
  7. Enrol children in school early, and bring their school records, translated.

Scam Watch

Scam Watch.

Fraud looks for people who are new to a country, far from family and unsure of the rules. These are the eight to know, how each one works and how to check before you pay.

  1. The false official

    How it works
    A call, an e-mail or a letter claims to come from the tax office, the police, the immigration authority or your consulate. It demands immediate payment or your bank details, often with a threat.
    How to check
    Hang up. Find the authority’s number on its official website and call it yourself. No authority takes payment by gift card, money transfer or cryptocurrency.
  2. The visa or permit “agent”

    How it works
    Someone promises a faster appointment, a guaranteed visa or a residence permit in return for a fee, sometimes through a copy of an official website.
    How to check
    Applications are made only through the official channels of the authority concerned. Type its address yourself. Nobody can guarantee a decision.
  3. The job that costs money

    How it works
    A recruiter offers work in Europe, or abroad, and asks you to pay for a contract, a medical test, training or travel before you start.
    How to check
    A genuine employer does not charge you to be hired. Check that the company exists in the official business register, and speak to it on a number you found yourself.
  4. The rental deposit

    How it works
    A flat is advertised at a good price. The “landlord” is abroad and asks for a deposit, or the first month’s rent, before any viewing.
    How to check
    Never pay before you have seen the flat from the inside and met the person who holds the keys. Do not pay by money transfer.
  5. The money-mule offer

    How it works
    You are offered easy pay to receive money into your account and send it on, or to open an account for someone else.
    How to check
    This is money laundering, and the account holder is the one held responsible. Refuse, and never lend your account, your card or your identity documents.
  6. Romance and investment

    How it works
    A new contact online builds trust over weeks, then asks for money for an emergency, or introduces an investment with guaranteed returns.
    How to check
    Do not send money to someone you have never met in person. Check any investment firm against the register and the warning list of the financial regulator.
  7. The parcel and bank message

    How it works
    A text says that a parcel is waiting or that your account is blocked, with a link to a page that asks for your card details or a one-time code.
    How to check
    Do not follow the link. Open the carrier’s or the bank’s own app or website instead. A bank never asks for a one-time code by telephone or message.
  8. False tickets and holiday fares

    How it works
    In the weeks before the summer and the year’s end, false agencies and social-media sellers offer cheap flights or ferry tickets home, and vanish after payment.
    How to check
    Buy from the carrier or from an agency you can verify, pay by card and not by transfer, and confirm the booking reference directly with the carrier.

We will never ask you for money, passwords or one-time codes.

If you have paid, tell your bank at once and report the fraud to the police in the country where you live.

Consular Desk

The Consular Desk.

Your consulate is the office of your own country in the country where you live. This is how to reach it and what to expect. Information only: TAS Europe is not a consulate and does not act for one.

Finding your consulate

  • Your country’s foreign ministry publishes the list of its embassies and consulates, and the district each one serves.
  • Use the address given on the ministry’s own website.
  • Many consulates work by appointment only. Book only through the system that the consulate itself names.
  • Ask in advance which documents are required, and how fees are paid.

What to carry

  • Your passport or identity card, and copies.
  • Proof of your address in the country where you live.
  • Civil documents such as birth and marriage certificates, with translations where they are requested.
  • Passport photographs to the consulate’s own specification.
  • The confirmation of your appointment.

What a consulate can do

  • Issue or renew passports and emergency travel documents.
  • Register births, marriages and deaths.
  • Legalise or certify documents.
  • Contact your family, and give you a list of local lawyers, if you are arrested, in hospital or the victim of a crime.
  • Advise a family after a death abroad.

What a consulate cannot do

  • Pay your bills, fines, medical or legal costs.
  • Release you from detention or intervene in a court case.
  • Give legal advice or act as your lawyer.
  • Set aside the laws or the immigration decisions of the country you are in.
  • Find you work or housing.

In an emergency

  • In immediate danger, call 112: the emergency number throughout the European Union, which also works in the United Kingdom and Switzerland.
  • If your passport is lost or stolen, report it to the police, then ask your consulate for an emergency travel document.
  • An EU citizen outside the EU, in a country where their own state has no embassy, may ask the embassy of any other EU country for help.

Free help near you

Free help near you.

Almost every European city has free services that few new arrivals hear about. These are the kinds to look for.

  1. Municipal welcome and advice offices

    Many cities run a welcome desk for new residents: the first place to ask about registration, schools and language courses.

  2. Independent advice centres

    Charities and welfare organisations give free, confidential advice on benefits, debt, housing and work.

  3. Legal clinics and legal aid

    University law clinics, the duty schemes of bar associations, and state legal aid for people who cannot pay a lawyer.

  4. Trade unions and workers’ advice

    For unpaid wages, contracts and safety at work. Some services are open to non-members and to seasonal workers.

  5. Tenants’ associations

    For deposits, rent increases, repairs and notices to leave.

  6. Language courses

    Adult-education centres, libraries and volunteers offer courses and conversation groups, often free or at low cost.

  7. Health access points

    Clinics and helplines that guide people into the health system, whatever their situation.

  8. Food and emergency support

    Food banks, social groceries and night shelters. In an emergency, the social service of the town hall directs you.

Tell us the city where you live, and we point you to the services that exist there.

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